998bd Privacy Policy

998bd is a trusted online gaming platform in Bangladesh. We believe privacy is a fundamental right. From the moment you open an account to every transaction you make, we give the highest priority to keeping your personal information safe.

In this privacy policy, we clearly explain what information 998bd collects about you, why it is collected, how it is used, and how it is kept secure. It also details the rights you have over your own data.

By using our website or services, you are considered to have agreed to this privacy policy. If you have any questions, feel free to contact our support team at any time.

998bd only collects information that is necessary to provide our services. We have no interest in data we don't need. A full list of what we collect is provided below.

998bd uses the data it collects for specific, well-defined purposes. We ensure transparency in every instance where your information is used.

• Account management: Completing your registration, verifying login, and maintaining the security of your account.
• Transaction Processing: Processing deposits and withdrawals accurately and promptly, and maintaining transaction records.
• Customer Support: Providing fast and effective resolution to your complaints and issues.
• Security Assurance: Detecting and preventing fraud, money laundering, and other illegal activities.
• Service Improvement: Analyzing usage patterns to further improve the gaming experience.
• Responsible Gaming: Detecting signs of excessive gaming and alerting the member in a timely manner.
• Promotional Communications: Informing you about bonuses, offers, and updates (with your consent only).
• Legal compliance: Meeting the legal requirements of regulatory authorities.

998bd never sells your information to third parties. In certain limited circumstances, however, a restricted set of data may be shared.

• Payment Processor: To process deposits and withdrawals, relevant information is shared with mobile banking services such as bKash, Nagad, and Rocket.
• Game providers: A minimum amount of data may be shared with licensed game providers for the purpose of delivering gameplay.
• Legal authorities: Information may be disclosed to government authorities as required under Bangladeshi or international legal obligations.
• Security Agency: Specialist firms may be engaged to help prevent fraud and ensure cybersecurity.

Before sharing data in any of the above cases, we ensure that the receiving party also complies with appropriate data protection standards.

998bd applies industry-leading security measures to protect your information. Our security framework operates across multiple layers.

• Encryption: All data transfers are secured with 256-bit SSL/TLS encryption — a standard that is virtually impossible to break.
• Firewall: An advanced firewall system protects our servers from malicious traffic and cyber attacks.
• Two-Factor Authentication: Two-factor authentication (2FA) is used when logging in and processing withdrawals.
• Regular Audits: Third-party security experts conduct regular system audits.
• Access control: Only authorized personnel have access to specific data.
• Suspicious Activity Monitoring: Our 24/7 automated system instantly detects any unusual activity.

Cookies are small text files stored on your device when you use a website. 998bd uses only essential cookies.

You can disable cookies from your browser settings. Note that disabling essential cookies may affect the functionality of certain site features.

998bd believes you have full ownership of your personal data. Your rights are set out in detail below.

• Right to Access: You may request access to view what information we hold about you.
• Right to Rectification: You may request a correction if any information held about you is inaccurate.
• Right to Erasure: You may request deletion of your information unless a legal obligation requires us to retain it.
• Right to Restrict Processing: You may request that the use of your information be restricted in certain circumstances.
• Right to Data Portability: You can receive your information in a commonly used, portable format.
• Right to Withdraw Consent: You may withdraw your consent to promotional communications or optional data processing at any time.

998bd does not retain your information longer than necessary. A specific retention period is defined for each category of data.

• Account information: For the duration of the active account and 5 years after closure.
• Transaction Records: Retained for a minimum of 7 years in accordance with financial regulations.
• KYC documents: Up to 5 years after account closure.
• Gaming Log: Active for up to 1 year, then aggregated into anonymous form.
• Communication Records: Support-related communications are retained for up to 2 years.

Once the retention period expires, your data is securely deleted or anonymized so that no individual can be identified.

Age is verified during the KYC process. If any member is found to be under 18, their account will be closed immediately and all associated data will be deleted.

If you become aware that a minor has created an account on 998bd, please notify our support team immediately.

998bd may update this privacy policy from time to time. When changes are made, the "Last Updated" date at the top of the page will reflect the revision.

• For significant changes, a notification will be sent to your registered mobile number or email.
• If you object to the revised policy, you will have the option to close your account.
• Continued use of the site after any changes have been made will be considered acceptance of the updated policy.

For any questions, concerns, or requests related to this privacy policy, please contact the 998bd data protection team.

We typically respond within 24-48 hours. For urgent data protection requests, we make every effort to respond even faster.